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Lock In Support

Find answers to common questions or contact us directly for help with the Lock In app.

Contact Support

Please include your device model, iOS version, Lock In app version, and a short description of the issue. Do not send your password or other sensitive credentials.

Sign-in help

Confirm that you are using the same Sign in with Apple account or email address originally connected to Lock In. If Apple Hide My Email was used, your account may be associated with an Apple private relay address.

Screen Time restrictions

Lock In needs Screen Time authorization to restrict selected apps during a focus session. Review Screen Time access in iOS Settings, then reopen Lock In. Device settings or operating-system restrictions can affect availability.

Notifications

Open iOS Settings, select Lock In, and confirm Notifications are enabled. You can manage motivation-notification preferences inside Lock In Settings.

Account deletion

Open Lock In, go to Settings, and choose Delete Account. Follow the identity-verification steps shown in the app. This permanently deletes the account and associated data that we are not legally required to retain.

Privacy requests

For access, correction, deletion, or other privacy questions, email lockinapp.support@gmail.com. We may ask you to verify ownership of the account.